FAQs

What material are your puzzles made of?

All All-Goat Puzzles® are created from eco-friendly birch wood, 5mm thick.

 

How are All-Goat Puzzles® created?

All All-Goat Puzzles® are first designed by our graphics team. Then a technical designer together with a creative designer take care of creating the individual pieces of the puzzle with a lot of love and passion! Creating unique shapes for each puzzle, inherent to the sport in question.

 

Is the product box made of wood?

Of course, the box of all All-Goat Puzzles® is also made of wood. On the front you will find our logo and the image of the puzzle carved into the wood. In the back you will find all the details of the puzzle, and our names of the social pages.
The box is aesthetically very beautiful, it is the ideal presentation for a gift.

 

I am looking for a puzzle that depicts a character that you do not have, what can I do?

Every month we launch new puzzles based on the requests we receive, so send us an email to info@allgoatpuzzles.com indicating what the next puzzle you would like to see on our website.

And subscribe to the newsletter to not miss the new launches!

   

Do you have a returns policy?

✔︎ Yes! We are extremely confident that you will love each of our All-Goat Puzzles®, each puzzle has been designed and engineered from us with care and love! We take care of every detail of our puzzles to obtain an absolute maximum quality from all points of view. However if you do not find our puzzles great as you expected, we do offer a 30-day returns policy. 

The product being returned must be in an unused condition and returned along with the storage bag and bow that it arrives in.

Please contact refunds@allgoatpuzzles.com to start the return procedure, so that our team will reply to you indicating to which address the package will need to be sent. The returns for the non-appreciation of the product are not free, and are charged to the customer.

As soon as we will receive your return item, our team will check the condition, if it has not been damaged or used, we will approve the refund.

  

Can you do something in case my package arrives damaged or there are manufacturing problems?

✔︎ YES, OF COURSE! Our priority is to guarantee you a unique experience with our puzzles, just because they are unique, we want you or the person to whom you give them a unique experience. So, we do offer also a 30-day free replacement/refund policy.

Therefore, in this case, we kindly ask you to send us an email to refunds@allgoatpuzzles.com, in which you explain the problem and send us one or more photos of the damaged/defective product, and the order number or proof of purchase. 

You will have two possibilities, the first is to receive a completely new product free of charge, the second is to have a full refund of the damaged product, write us what you prefer in the email. If the pictures that we receive from you, clearly shows that the product is damaged or defective, the item will not need to be returned.

You can always contact us for any return question at refunds@allgoatpuzzles.com

  

I am buying one of your puzzles as a gift, but I will deliver it on a date that exceeds your 30 days. If the person to whom I give it detects manufacturing defects, what can I do?

✔︎  Don't worry, we have a solution for that too!

Our brand offers you coverage up to 90 days in case the puzzle you gave as a gift is damaged or defective.
In this case, we ask you to let us know that the puzzle is intended to be a gift and that the date of the gift exceeds the 30 days of our policy. You will need to notify us by email within 30 days of delivery. So we will know that if there are any problems with the product, you have contacted us with advance notice and we can be sure of your sincerity.

Our team will put you on a list in which all customers are guaranteed up to 90 days for gifts.
If this communication reaches us after 30 days of delivery, unfortunately we cannot help you, so please read this paragraph carefully.

  

How can I cancel my order?

An order can only be canceled only before it is shipped.
If you have already received the shipping confirmation email, the one that says "Your order is on its way", you will no longer be able to cancel the order.
We normally process and ship orders received within 24-48h maximum.