Do you have a returns policy?

✔︎ Yes! We are extremely confident that you will love each of our Iconic Puzzles®, each puzzle has been designed and engineered from us with care and love! We take care of every detail of our puzzles to obtain an absolute maximum quality from all points of view. However if you do not find our puzzles great as you expected, we do offer a 30-day returns policy. 

The product being returned must be in an unused condition and returned along with the storage bag and box that it arrives in.

Please contact refunds@iconic-puzzles.com to start the return procedure, so that our team will reply to you indicating to which address the package will need to be sent. The returns for the non-appreciation of the product are not free, and are charged to the customer.

As soon as we will receive your return item, our team will check the condition, if it has not been damaged or used, we will approve the refund.

  

Can you do something in case my package arrives damaged or there are manufacturing problems?

✔︎ YES, OF COURSE! Our priority is to guarantee you a unique experience with our puzzles, just because they are unique, we want you or the person to whom you give them a unique experience. So, we do offer also a 30-day free replacement/refund policy.

Therefore, in this case, we kindly ask you to send us an email to refunds@iconic-puzzles.com, in which you explain the problem and send us one or more photos of the damaged/defective product, and the order number or proof of purchase. 

You will have two possibilities, the first is to receive a completely new product free of charge, the second is to have a full refund of the damaged product, write us what you prefer in the email. If the pictures that we receive from you, clearly shows that the product is damaged or defective, the item will not need to be returned.

You can always contact us for any return question at refunds@iconic-puzzles.com

  

I am buying one of your puzzles as a gift, but I will deliver it on a date that exceeds your 30 days. If the person to whom I give it detects manufacturing defects, what can I do?

✔︎  Don't worry, we have a solution for that too!

Our brand offers you coverage up to 90 days in case the puzzle you gave as a gift is damaged or defective.
In this case, we ask you to let us know that the puzzle is intended to be a gift and that the date of the gift exceeds the 30 days of our policy. You will need to notify us by email within 30 days of delivery. So we will know that if there are any problems with the product, you have contacted us with advance notice and we can be sure of your sincerity.

Our team will put you on a list in which all customers are guaranteed up to 90 days for gifts.
If this communication reaches us after 30 days of delivery, unfortunately we cannot help you, so please read this paragraph carefully.

  

How can I cancel my order?

An order can only be canceled only before it is shipped.
If you have already received the shipping confirmation email, the one that says "Your order is on its way", you will no longer be able to cancel the order.
We normally process and ship orders received within 24-48h maximum.