FAQ

All Iconic Puzzles® are crafted from premium, eco-friendly birch wood, approximately 5 mm thick.

Our wooden puzzles are designed to provide a unique, high-quality puzzling experience that you can enjoy for years to come.

Every Iconic Puzzles® design begins with our talented graphic design team. Our technical and creative designers then work together to develop each individual puzzle piece, paying close attention to every detail.

What makes our puzzles truly special is their uniquely shaped pieces, inspired by the sport, team, player or design featured in each puzzle.

The result is much more than an ordinary jigsaw puzzle: it's a fun, challenging and memorable experience for sports fans and collectors.

Absolutely! Every Iconic Puzzles® puzzle comes in a beautiful wooden presentation box.

The front features our logo and an engraved image of the puzzle, while the back includes the product details and our social media information.

Our premium wooden boxes make each puzzle an excellent gift for sports fans, collectors, friends and family.

Of course! We're constantly expanding our collection and regularly introduce new designs based on customer requests.

If there's a particular player, team, stadium or character you'd love to see, email us at info@iconic-puzzles.com.

Don't forget to subscribe to our newsletter to be among the first to discover our latest releases!

Yes! Finished your puzzle? Don't take it apart!

With our Puzzle Mounting Set, you can secure your completed wooden puzzle and display it directly on your wall, without a traditional frame or nails.

The adhesive sheets hold the puzzle pieces together, while the mounting pads allow you to attach the finished puzzle to the wall.

Our Puzzle Mounting Set is compatible with all puzzles in our collection.

Each Puzzle Mounting Set includes:

• 16 A5 adhesive sheets to secure the back of your completed puzzle.
• 6 adhesive mounting pads to attach the puzzle directly to the wall.

One Mounting Set is enough for up to:

The number of puzzles you can mount depends on their size.

Follow these 10 steps to securely assemble, reinforce and display your completed puzzle.

1. Build your puzzle on a movable, rigid surface. We strongly recommend assembling your puzzle on a wooden or plastic board, or a sturdy piece of cardboard, rather than directly on a table or the floor. This will make it much easier to flip your puzzle over later.
2. Complete your puzzle. Finish assembling the entire puzzle before applying the Mounting Set.
3. Place another rigid board on top. Once the puzzle is complete, carefully place a second rigid board or sturdy piece of cardboard over it. Both boards should be large enough to completely cover the puzzle.
4. Carefully flip the puzzle over. Hold the puzzle securely between the two boards and turn everything over so that the back of the puzzle is facing upwards.
5. Apply the adhesive sheets. Cover the entire back of the puzzle with the adhesive sheets, pressing them firmly into place to secure all the pieces together.
6. Trim any excess adhesive. If any adhesive extends beyond the edges or unique shape of your puzzle, carefully trim it away using scissors or a cutter.
7. Allow approximately 24 hours for bonding. For the best results, leave the puzzle undisturbed for approximately 24 hours. This helps the adhesive sheets bond properly and keeps the pieces securely connected.
8. Apply the mounting pads. Once the adhesive sheets are fully secured, attach the mounting pads evenly across the back of the puzzle to distribute its weight appropriately.
9. Mount your puzzle on the wall. Choose your preferred location, carefully position the puzzle and press it firmly against the wall. Make sure every mounting pad is securely pressed against the surface.
10. Enjoy your new wall art! Your completed Iconic Puzzles® wooden puzzle is now ready to decorate your home, bedroom, office or favourite space!

Yes! After purchasing the Puzzle Mounting Set, you'll receive a link in your order confirmation email to a video showing you exactly how to use it.

We recommend watching the tutorial before starting, especially to understand how to safely flip your completed puzzle over.

No frame or nails required!

Our Puzzle Mounting Set is designed to let you display your completed wooden puzzle directly on the wall.

The adhesive sheets keep the pieces together, while the mounting pads attach the puzzle to a suitable wall surface.

We take great pride in the quality of our Iconic Puzzles® and want every customer to have an exceptional experience.

However, if you're not completely satisfied with your purchase, we offer a 30-day returns policy.

To be eligible for a return, the product must be unused, in its original condition and returned with its original packaging and included accessories, such as the storage bag and bow.

To start a return, contact info@iconic-puzzles.com. Our team will provide the necessary instructions and return address.

Once we receive the returned item, our team will inspect its condition. If it meets the return requirements, we'll approve and process your refund.

This policy does not affect your statutory consumer rights.

Don't worry, we're here to help! Your satisfaction is extremely important to us.

If your order arrives damaged or your puzzle has a manufacturing defect, we offer a 30-day free replacement or refund policy.

Simply email info@iconic-puzzles.com with:

• Your order number or proof of purchase.
• A brief description of the issue.
• One or more clear photos showing the damage or defect.

You can choose between:

• A completely new replacement product, free of charge.
• A full refund for the damaged or defective product.

If the photos clearly demonstrate the issue, you generally won't need to return the original product.

These options do not limit any additional rights under applicable consumer protection laws.

We know that puzzles are often purchased in advance for birthdays, holidays and other special occasions!

That's why we offer extended gift coverage of up to 90 days for damaged or defective products, subject to the conditions below.

To activate this additional coverage, email info@iconic-puzzles.com within 30 days of delivery and let us know:

• The puzzle was purchased as a gift.
• The gift will be given after the standard 30-day period.
• You would like to activate our extended gift coverage.

Our team will register your request, allowing coverage for damage or manufacturing defects for up to 90 days from delivery.

This additional gift coverage does not affect your statutory consumer rights.

You can request to cancel your order as long as it hasn't been shipped yet.

We normally process and dispatch orders within 12–24 hours, so please contact us as soon as possible if you need to cancel.

Once you've received the shipping confirmation email stating "Your order is on its way", we can no longer cancel the shipment.

If your order has already been dispatched, please refer to our returns policy for the available options.

To request a cancellation, email info@iconic-puzzles.com with your order number.